New Delhi: Netcore Cloud, a leading provider of MarTech and customer engagement solutions, today announced an expanded partnership with Google Cloud to revolutionize its product discovery, AI-powered search, merchandising, and customer engagement marketing platforms. By integrating Google Cloud’s cutting-edge generative AI technologies, Netcore Cloud aims to empower brands to deliver highly personalized experiences that drive customer retention and revenue growth.
This strategic collaboration combines Netcore Cloud’s deep expertise in sectors like e-commerce, banking, finance, insurance, and travel with Google Cloud’s advanced AI capabilities and robust data analytics. The result? Solutions that optimize brand interactions and significantly enhance customer experiences.
“With our sights set on doubling our ARR, this partnership forms a critical part of our growth strategy,” said Kalpit Jain, Group CEO of Netcore Cloud. “By creating such powerful synergies, we are confident about unlocking new growth opportunities collectively, thereby redefining customer engagement and delivering exceptional value to our clients worldwide. Together with Google Cloud, we are building the future of customer engagement, one where every interaction creates value, fosters loyalty, and drives sustainable growth for brands.”
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Siddharth Gopalkrishnan, Chief Operating Officer, added, “Our partnership with Google Cloud has evolved tremendously over the years, and with this new chapter, we are doubling down on our commitment to unlock unprecedented value for our customers. We are excited to leverage this strengthened collaboration to rapidly scale our presence across SEA, the Middle East, and the US, driving growth at an accelerated pace.”
The partnership will enable Netcore Cloud’s Co-Marketer platform to leverage AI for forecasting key metrics like purchase frequency, average order value (AOV), and replenishment cycles. It will also provide valuable insights into the connection between online and offline customer behavior, facilitating the development of effective omnichannel strategies.
“Netcore Cloud and Google Cloud have been collaborating over the past few years, exploring various avenues for customer and product data enrichment to drive personalized experiences,” said Bikram Singh Bedi, Vice President and Country MD, Google Cloud India. “The expanded partnership deepens this collaboration, with Netcore integrating Google Cloud’s generative AI technology, powered by state-of-the-art infrastructure, into its product discovery and customer engagement solutions.”
This enhanced partnership marks a significant step forward in the evolution of AI-driven customer engagement, promising to deliver more personalized and impactful experiences for consumers across various industries.
