New Delhi: The Central Consumer Protection Authority (CCPA) has taken a significant step to ensure consumer rights in India’s booming quick commerce sector. The regulator has issued notices to several quick commerce companies for failing to comply with mandatory product disclosure requirements, as per a Newsdrum report.
These notices, which have been issued to “three to four” quick commerce firms, stem from violations related to packaged product disclosures mandated under the Legal Metrology Act. The CCPA has given these companies a 15-day deadline to respond to the notices, according to CCPA Chief Commissioner Nidhi Khare, who declined to name the specific companies involved.
The Legal Metrology Act requires online and offline retailers to provide clear and accurate information about packaged goods, including the maximum retail price, expiration date, weight, manufacturer details, and consumer grievance addresses. This information is crucial for consumers to make informed purchasing decisions.
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The quick commerce industry, which offers rapid delivery of groceries and daily essentials, has witnessed substantial growth in India’s major cities. While this convenience has attracted consumers and significant venture capital investment, it is essential to ensure that these platforms adhere to consumer protection regulations.
The CCPA’s action comes in the wake of recent statements from Khare, indicating that authorities were closely examining the compliance of quick commerce platforms with disclosure requirements. This regulatory move aligns with the Consumer Affairs Ministry’s broader efforts to safeguard consumer interests in the digital commerce space.
By issuing these notices, the CCPA is sending a clear message to quick commerce companies that they must prioritize consumer protection and adhere to the established regulations. This action is expected to enhance consumer confidence and trust in the industry.
